Crisis Management

In the midst of a crisis, would your business recovery hinge on one person's IT skills? Crisis and Emergency Response Services provide proactive support during an outage emergency to help you effectively manage crisis situation.

• Provides proactive support during an outage emergency to help you effectively manage crisis situations
• Work with consultants that have specialised experience in managing outage emergencies and disruptions.

Our consultants have specialised experience in managing outage emergencies. They have responded to many crisis situations around the world. Crisis management consultants are pioneering efforts to bring together local, state and Federal agencies with key business leaders to ensure every possible resource is dedicated to an outage emergency and its impact on your business and employees. This firsthand experience enables our consultants to offer unparalleled expertise to your business for comprehensive outage emergency preparedness and mitigation.

Building on classical methodologies for environmental and operational risk analysis and mitigation, this team can help you establish organisational readiness. When an emergency strikes your business, your employees’ homes and families may also be in crisis, rendering some of your most skilled problem solvers unavailable to work on crucial business problems Our team helps you prepare organisational strategies and means of communication so you can quickly identify and leverage critical skills throughout your organisation. We can advise you on accepted organisational approaches, when it appears likely that a regional crisis will require cooperative efforts with other agencies and civil authorities. We interlock your organisational strategies with your crisis management plan; IT recovery plan and emergency response plans. This multidisciplinary approach also encompasses proven risk management and security practices. The result is a total business resiliency program that prepares your company to act if outage emergency strikes.

Subscription Retainer Service

This service establishes an Crisis Response Team so that, during an emergency, your business has a team of experts to call upon 24 hours a day. We provide an array of options for expert advice, on-site analysis and strategic outage emergency management, along with relocation, equipment acquisition and other customised services to meet your specific needs.

Outage emergency Management Services

Our team of experts can advise on you specific action plans for damage caused by fires, floods, hurricanes, terrorism and other unforeseen crises. They focus on fast-track restoration of your business by:

• Coordinating recovery actions
• Disbursing information to employees, clients and media
• Interfacing with government agencies on your behalf

Site Relocation Services

We can assist you in locating an acceptable alternate work site if an outage emergency leaves your primary site inoperable or inaccessible. Once selected, consultants help coordinate the relocation, fit-up and business cut-over efforts to this site.

Site Recovery and Critical System Services

This damage assessment team can recommend options for demolition, repair or replacement. Their expertise includes water, chemical, fire and smoke damage, plus electrical, mechanical and structural systems. They focus on salvaging valuable documents, identifying hidden risks, preventing secondary outage emergency and expediting the resumption of your business operations.

Equipment Acquisition Services

This service provides short-term replacements or expedites servers, storage or tape drives, communication controllers and PCs, as well as generators, telephones and emergency supplies. Depending on the type of equipment needed, this service may require prior registration and fees to ensure availability.

Benefits

• Professional advice from a team with in-depth expertise in managing outage emergency situation
• Skilled resources to supplement your staff, some of whom may not be available during a crisis
• Communication strategies to respond quickly to employee and client concerns
• Pre-crisis formation of an Emergency Operations Centre (EOC) to orchestrate your continuity activities across the organisation
• Recognized delegates to interface with insurance companies and government agencies as advocates for your financial interests
• Quick, informed decisions on how best to resume business operations